People have always been important to business and the functioning of organisations but recent developments have resulted in a shift in the way people think and behave. Significant drivers in this ‘evolution’ include:
- Increased access to knowledge and information
- Increased awareness of their environment
- Greater expectations of others in positions of ‘authority’
- The ability to join with others to question the status quo
The net effect of these developments is that people feel increasingly empowered to influence their environment.